"The true value of CRM is to transform strategy, operational processes and business functions in order to retain customers and increase customer loyalty and profitability."
  Aris Pantazopoulos

 

Frequently Asked Questions - CRM

Product Overview | Product Features | CRM Editions | Technical Requirements | FAQ | Live Demo


Are you sure that a purchase of PLANet Contact CRM will enhance operations of my company?
Before proceeding with Customer Relationship Management system, a company must carefully define its customer management strategy and select the CRM accordingly. Then it is necessary to adopt new company policies which will fully implement the use of CRM in its standard operational procedures. There is no success, if the system is not being properly used by employees.

Do I always have to log on from the same computer?
No. As long as you know your Login Name and Password you can make your changes from any computer with an Internet connection, from any place in the world.

Can I use PLANet Contact CRM if I don't have good internet connectivity?
PLANet Systems Group provides a great Contact Offline Solution.
PLANet Contact CRM is also sold as a non web-based software solution, affording Desktop and Workgroup management of Customer Relations.

What are PLANet Contact CRM technical specifications?
PLANet Contact CRM Customer Relationship Management system is written using PHP programming language, which excels in the development of Web-based systems and uses MySQL Server as its database platform.

Where is my PLANet Contact CRM going to be hosted?
All our clients' CRM databases are hosted on high-bandwidth dedicated Web servers located within the Blue Ridge Internetworks, Charlottesville, Virginia, USA. These machines are solely used for hosting PLANet w3 CRM sites, so you can be assured that no other applications or other interference will hamper the use of your database. 
 
What are the typical costs?
The PLANet Contact CRM is a bespoke system that is priced within reach of most companies' budget. The prices may vary a lot in accordance with your specific needs. We would be happy to quote for your specification and ideas.

Can I see a demonstration of PLANet Contact CRM?
We'll be happy to arrange a demonstration of the system at your convenience. Please just complete the "Contact Us" form to arrange or contact our sales representative via email: contact@planetsg.com and we will get back to you as soon as possible.
To make PLANet Contact CRM more effective and comprehensive, your suggestions and feedback are very welcome.